Explain a problem and ask for a solutionاشرح مشكلة واطلب حلًّا

The idea, simply

Start with a phrase that softens bad news: I am afraid there is a problem with …. Here I am afraid means I am sorry to say, not I am scared. Then describe the problem in one clear sentence and ask for a specific solution with Could you …? or I would like …. A clear, polite complaint is solved faster than an angry one.

Examples

• I am afraid there is a problem with my order.

• The screen arrived broken.

• Could you send a replacement, please?

Lesson words

• orderطلب
  My order has not arrived.
• damagedتالف
  The box was damaged.
• refundاسترداد المبلغ
  I asked for a refund.
• replacementبديل
  They sent a replacement.
• complaintشكوى
  I made a complaint.

Lesson exercises

1. Put the words in the correct order.
2. Complete the gap: I would ___ a refund, please.
3. Choose the correct English sentence.
4. What does I am afraid mean in: I am afraid the item is damaged?
5. Report a problem with your order to customer service politely.