Learn what you will use today.تعلّم ما ستستخدمه اليوم.
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Unit 1 · Introductions and essential sentences
Unit 2 · Time, numbers, and daily routines
Unit 3 · Shopping, locations, and directions
Unit 4 · Work and professional communication
Unit 5 · Travel and everyday services
Unit 6 · Digital life and technology
Unit 7 · Experiences and stories
- Talk about life experiences
- Separate the experience from when it happened
- Describe what was happening when something else happened
- Talk about past habits that have ended
- Put the events of a short story in order
- Say how long something has continued
- Say what is done and what is not done yet
- Describe a feeling and what caused it
- Show which of two past events came first
- Report what someone said
Unit 8 · Opinions, plans, and solving problems
Back to the course
Explain a service problemاشرح مشكلة في خدمة
Travel and everyday servicesLesson 6 · A2 · 10 minutes
In this lesson
Describe a booking or delivery problem and ask for a solution.
The idea, simply
Give the order number and problem, then ask What can we do? Start with the order number: My order number is …. Then say what you expected and what happened, and ask calmly for a solution.
Examples
My order has not arrived yet.
My order number is 4521.
What can we do about it?
Lesson words
- serviceخدمةThe service is helpful.
- arrivedوصلThe package arrived.
- statusحالةCheck the delivery status.
- solutionحلWe need a solution.
Lesson exercises
- Put the words in the correct order.
- Complete the gap: The booking is ___ my name.
- Choose the correct English sentence.
- What information helps the service agent first?
- Describe a booking or delivery problem and ask for a solution.