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English lessons, explained in Arabic

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Complete a digital support dialogueطبّق حوار دعم رقمي

Digital life and technologyLesson 10 · A2 · 10 minutes

In this lesson

Combine the problem, safe steps, and solution confirmation.

The idea, simply

Describe the issue, follow steps one by one, protect secrets, and confirm the result. Confirm the result at the end: It works now. If the problem remains, say The problem is still there.

Examples

  • The app works now after I restarted the phone.

  • I followed the steps and the file opened.

  • Thank you, the problem is solved.

Lesson words

  • solvedتم حله
    The problem is solved.
  • followedاتبع
    I followed the steps.
  • worksيعمل
    The app works now.
  • confirmيؤكد
    Please confirm the result.

Lesson exercises

  1. Put the words in the correct order.
  2. Complete the gap: Thank you, the problem is ___.
  3. Choose the correct English sentence.
  4. How do you tell support the problem is not fixed?
  5. Combine the problem, safe steps, and solution confirmation.