Learn what you will use today.تعلّم ما ستستخدمه اليوم.
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Unit 1 · Introductions and essential sentences
Unit 2 · Time, numbers, and daily routines
Unit 3 · Shopping, locations, and directions
Unit 4 · Work and professional communication
Unit 5 · Travel and everyday services
Unit 6 · Digital life and technology
Unit 7 · Experiences and stories
- Talk about life experiences
- Separate the experience from when it happened
- Describe what was happening when something else happened
- Talk about past habits that have ended
- Put the events of a short story in order
- Say how long something has continued
- Say what is done and what is not done yet
- Describe a feeling and what caused it
- Show which of two past events came first
- Report what someone said
Unit 8 · Opinions, plans, and solving problems
Back to the course
Handle a basic phone callأجرِ مكالمة عمل أساسية
Work and professional communicationLesson 9 · A2 · 10 minutes
In this lesson
Open a call and state why you are calling.
The idea, simply
Introduce yourself, then use I am calling about … to state the topic. On the phone, identify yourself with This is …, not I am …. Hold on, please asks the caller to wait a moment.
Examples
Hello, I am calling about the order.
This is Ahmed from the sales team.
Hold on, please.
Lesson words
- callمكالمةI have a call at two.
- speakيتحدثMay I speak to Dina?
- messageرسالةPlease leave a message.
- holdينتظرPlease hold for a moment.
Lesson exercises
- Put the words in the correct order.
- Complete the gap: May I speak ___ Mr Ali?
- Choose the correct English sentence.
- How do you identify yourself on the phone?
- Open a call and state why you are calling.